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My players are no longer receiving notifications

A player is no longer receiving MyCoach Pro notifications? Start by identifying the issue, then check that notifications are allowed on their phone. If they already are, resynchronize their notification token.

Identify the issue​

The most important step is to clearly identify which players in your squad actually have a problem receiving MyCoach Pro notifications:

  • Who is affected?
  • Since when?
  • Does it affect all the events the player is invited to, or only a specific event type?

In most cases, the affected player has not enabled, or has refused, notifications on their phone. Check their settings according to their device type.

Allow notifications on iOS (iPhone)​

  1. Open the Settings app.

  2. Tap Apps (latest iOS versions), then MyCoach Pro - AMS. On older versions, MyCoach Pro - AMS appears directly in the list.

  3. Tap Notifications.

  4. At the top of the screen, enable Allow Notifications: if the button is grey, tap it.

Allow notifications on Android​

Depending on the model

The path may vary from one Android model to another: here is the most common setup.

  1. Press and hold the MyCoach Pro - AMS app icon to open the context menu.

  2. Tap App info.

  3. Tap the Notifications section.

  4. Enable All notifications from MyCoach Pro - AMS if it is not already on.

  5. If you have just enabled it, fully close the app (how to close an app on Android), then reopen it: it asks you to allow notifications. Tap Allow.

Resynchronize the notification token​

If notifications were already allowed for MyCoach Pro - AMS and the issue persists, resynchronize the notification token from the app:

  1. Open MyCoach Pro - AMS and tap Menu.

  2. Tap the Diagnostic section.

  3. Tap Resynchronize notification token.

Illustrated guide

See these steps with screenshots in the Resynchronize notification token guide.

Need help​

Email support@mycoachpro.io with any questions about notifications. To help us act quickly, include:

  • since when the problem has been happening (the earlier it is reported, the easier it is to fix);
  • the affected users and the device they use;
  • the affected events (type, date, time).