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My players are no longer receiving notifications

Identify the issue​

1. Who is affected? Since when?​

The most important first step is to clearly identify which players in your squad are actually having a problem receiving MyCoach Pro notifications.

Check:

  • Who is affected?
  • Since when?
  • Does it happen for all events, or only for a specific event type?

2. Check that notifications are enabled on the player’s phone​

The most likely case is that the user has not enabled notifications, or has refused them on their mobile device.

How to allow notifications on the device​

iOS (iPhone)​

  1. Open the Settings app.
  2. Go to Apps (latest iOS version), or find MyCoach Pro - AMS directly.
  3. Tap MyCoach Pro - AMS.
  4. Tap Notifications.
  5. At the top, check Allow Notifications.
    If the button is grey, tap it to enable notifications.

Android​

The exact path may vary depending on the device model. The steps below describe the most common setup.

  1. Find the MyCoach Pro - AMS app.
  2. Press and hold the app to open the context menu.
  3. Tap App info.
  4. Open the Notifications section.
  5. Find All notifications from MyCoach Pro - AMS and enable it if needed.

If you have just enabled notifications:

  • Fully close the app.
  • Reopen MyCoach Pro - AMS.
  • The app should ask again for notification permission.
  • Tap Allow.

If it still does not work​

If notifications are already enabled on the device and the issue is still there, try this last step in the mobile app:

  1. Open MyCoach Pro - AMS.
  2. Tap Menu.
  3. Open Diagnostic.
  4. Tap Resynchronize notification token.

If support is needed​

If the issue is still not solved, contact support@mycoachpro.io and share as much detail as possible:

  • Since when the problem started
  • Which users are affected and which device they use
  • Which events are concerned (type, date, time)

This helps the support team act faster and more efficiently.